Privacy Policy

Last Updated: January 1, 2026

TownePlace Suites ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website towneplacesuites.online or stay at our property.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Make a booking or reservation
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us via phone, email, or other means

This information may include:

  • Identification Data: Full name, date of birth, government ID (for check-in)
  • Contact Information: Email address, phone number, mailing address
  • Payment Information: Credit card number, billing address (processed securely through our payment systems)
  • Booking Details: Check-in/check-out dates, room preferences, number of guests
  • Special Requests: Accessibility needs, dietary restrictions, pet information
  • Communication Content: Messages you send us via contact forms or email

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring website
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: See our Cookie Policy for details

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • Process and manage your booking or reservation
  • Communicate with you about your stay
  • Process payments and issue receipts
  • Provide customer service and support
  • Accommodate special requests and preferences

2.2 Business Operations

  • Improve our website and services
  • Analyze website usage and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Maintain business records

2.3 Marketing Communications

  • Send promotional materials (with your consent)
  • Inform you about special offers and events
  • Request feedback about your experience

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

3. Who Has Access to Your Data

3.1 Internal Access

Your personal information is accessible to:

  • Staff members who need access to perform their job duties
  • Management for business operations and quality assurance
  • IT personnel for technical support and security

All staff with access to personal data are trained on data protection and confidentiality.

3.2 Third-Party Service Providers

We share information with third parties who perform services on our behalf:

  • Payment Processors: To securely process credit card transactions
  • Email Services: FormSubmit for contact form delivery
  • Analytics Providers: To analyze website traffic (if analytics cookies are enabled)
  • IT Service Providers: For website hosting and maintenance

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

  • Protect our rights, privacy, safety, or property
  • Respond to legal proceedings
  • Enforce our agreements
  • Cooperate with law enforcement investigations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure storage systems with access controls
  • Regular security assessments
  • Staff training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce agreements
  • Support business operations

After the retention period, we securely delete or anonymize your information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a portable format

6.2 Correction

  • Request correction of inaccurate or incomplete information

6.3 Deletion

  • Request deletion of your personal information
  • Note: We may retain certain information as required by law or for legitimate business purposes

6.4 Restriction and Objection

  • Request restriction of processing in certain circumstances
  • Object to processing of your information for marketing purposes

6.5 Withdrawal of Consent

  • Withdraw consent where processing is based on consent

7. How to Request Data Deletion

To request deletion of your personal information, you can:

  1. Email us: Send a request to contact@towneplacesuites.online with the subject line "Data Deletion Request"
  2. Call us: Contact us at +1 8026929170
  3. Write to us: TownePlace Suites, 2829 43RD St NW, Rochester, MN 55901

Please include sufficient information to verify your identity. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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