Accessibility Statement

Last Updated: January 1, 2026

Our Commitment to Accessibility

TownePlace Suites is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to all users.

We believe that everyone should have equal access to information and services, regardless of ability. This commitment extends to both our digital presence and our physical property.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

Our website has been designed with the following accessibility principles in mind:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  • Operable: User interface components and navigation must be operable
  • Understandable: Information and the operation of the user interface must be understandable
  • Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Semantic HTML structure with proper heading hierarchy
  • Skip to main content link for keyboard users
  • Clear and consistent navigation throughout the site
  • Descriptive link text that makes sense out of context
  • Logical tab order through all interactive elements

Visual Design

  • Sufficient color contrast between text and background
  • Resizable text that remains readable when enlarged up to 200%
  • Clear and readable fonts
  • Consistent layout and design across pages

Forms and Interactive Elements

  • All form fields have associated labels
  • Clear error messages and instructions
  • Focus indicators visible on all interactive elements
  • Forms can be completed using keyboard only

Images and Media

  • Alternative text for all meaningful images
  • Decorative images marked appropriately for screen readers
  • Images are optimized for fast loading

Keyboard Accessibility

  • All functionality available via keyboard
  • No keyboard traps
  • Visible focus indicators
  • Logical focus order

Assistive Technology Compatibility

  • Compatible with popular screen readers (JAWS, NVDA, VoiceOver)
  • Works with screen magnification software
  • Supports voice recognition software
  • ARIA landmarks and roles implemented where appropriate

Known Accessibility Issues

We are actively working to identify and address any accessibility barriers. Currently, we are aware of the following areas that may present challenges:

  • Some third-party embedded content (Google Maps) may have limited accessibility features
  • PDF documents, if any, may not be fully accessible

We are committed to addressing these issues and improving accessibility over time.

Third-Party Content

While we strive to ensure accessibility throughout our website, some third-party content or tools may not be fully accessible. We work with our vendors to encourage accessibility improvements.

Third-party services used on our website include:

  • Google Maps (location display)
  • Google Fonts (typography)
  • FormSubmit (form processing)

Physical Accessibility

Our commitment to accessibility extends to our physical property. TownePlace Suites Rochester offers:

  • Accessible parking spaces
  • Wheelchair-accessible entrances
  • Accessible guest rooms with roll-in showers available
  • Visual alarm devices in guest rooms
  • Accessible routes to all public areas
  • Accessible fitness center and pool area
  • Service animals welcome

Please contact us to discuss specific accessibility needs for your stay.

Feedback and Assistance

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter any barriers or have suggestions for improvement:

Contact Us About Accessibility

We try to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

Assistance with This Website

If you need assistance accessing any content on this website, please contact us using the information above. We will work with you to provide the information you need in an accessible format.

Continuous Improvement

We are committed to ongoing accessibility improvements. Our approach includes:

  • Regular accessibility audits and testing
  • Training for staff involved in website content and development
  • Monitoring of accessibility standards and best practices
  • Incorporating accessibility into our development process
  • Responding promptly to accessibility issues identified by users

Standards and Guidelines

This website aims to conform to the following standards:

Updates to This Statement

We may update this Accessibility Statement from time to time to reflect changes in our practices or technology. The "Last Updated" date at the top of this page indicates when the statement was last revised.

Contact Information

If you have questions or concerns about accessibility, please contact us:

Thank you for visiting TownePlace Suites. We are committed to providing an accessible experience for all our guests.